Refund & Cancellation Policy
Effective Date: March 20, 2026
This Refund & Cancellation Policy applies to all services provided by Dominion Digital Solutions (“Company”) and is incorporated into all service agreements, onboarding documents, and invoices.
1. Nature of Services
All services provided by Company including website development, system configuration, automation setup, integrations, and digital strategy are:
• Custom-built
• Time-intensive
• Non-resalable
Because each project is tailored:
• All deposits are non-refundable
• All completed work is non-refundable
• All payments are non-refundable except as outlined in Section 10
2. Deposit Policy
A fifty percent (50%) deposit is required before development begins.
The deposit secures:
• Project scheduling
• Reserved development time
• Strategic planning
• Structural setup
Once development begins, the deposit is non-refundable.
3. Project Cancellation (Build Services)
If Client cancels after development begins:
• All payments remain non-refundable
• Client must pay for all work completed to date
• Company may invoice for completed phases
Cancellation is defined as any written or verbal indication that Client no longer wishes to proceed.
4. Monthly Services & Growth Partnerships
For ongoing services:
• A one (1) year minimum commitment applies unless stated otherwise
• Monthly payments are non-refundable once billed
• Early termination does not eliminate remaining balance obligations
Failure to use services does not qualify for refunds.
5. Add-On Services
All add-ons, upgrades, and additional services are:
• Non-refundable once initiated
• Non-refundable once development begins
6. No Pause or Hold Policy
Projects and services cannot be paused or placed on hold.
If Client delays progress:
• The project may be rescheduled
• Additional fees may apply to restart work
7. Project Abandonment
A project will be considered abandoned if:
• Client is unresponsive for 14 consecutive days
• Required materials or approvals are not provided
In such cases:
• The project may be closed
• Payments remain non-refundable
• Restarting may require a new agreement
8. Service Suspension
Company reserves the right to suspend services if:
• Payments are late
• Client breaches agreement terms
Services will resume only after issues are resolved.
9. Access Revocation
Upon termination or cancellation:
• Access to systems, platforms, or services managed by Company may be revoked
• Transfer of ownership (if applicable) occurs only after full payment
10. COMPANY PERFORMANCE GUARANTEE
Dominion Digital Solutions guarantees delivery of services as outlined in the agreed scope.
If Company fails to deliver and failure is not caused by:
• Client delays
• Missing content
• Scope changes
• Third-party limitations
• Payment issues
• Force majeure
Then:
• Client must submit written notice
• Company has 14 business days to resolve
If unresolved:
• A partial refund may be issued
• Limited strictly to undelivered work
Refunds will not exceed the value of incomplete services.
11. No Performance-Based Refunds
We do not guarantee:
• Revenue growth
• Leads or conversions
• Search rankings
Refunds are not issued based on business results.
12. Chargebacks & Payment Disputes
Client agrees not to initiate chargebacks.
If a chargeback occurs:
• Company may pursue collections
• Client is responsible for all fees
• Agreements serve as proof of authorization
13. Non-Transferability
Services purchased are non-transferable to another individual or business.
14. Exceptions
Refunds may only be issued for:
• Duplicate payments
• Billing errors caused by Company
All refunds are issued at Company’s discretion.
“Dominion Digital Solutions operates on structure, commitment, and execution.
This policy ensures clarity, protects both parties, and allows us to deliver high-level results without compromise.”