At Dominion Digital Solutions, we believe the best results come through collaboration, communication, and clear expectations.

Every website or digital system we create is custom-built around the client’s goals, brand, and business needs.

Because of this personalized process, we use a structured approval system designed to provide confidence and peace of mind throughout each project.

Clients are involved throughout important stages of the project, which may include planning, layout direction, content review, milestone previews, revisions, and final review.

This helps ensure the project develops in alignment with the client’s vision.

No website or system is considered complete or ready for launch until final approval has been given by the client.

Most projects require an upfront deposit before work begins.

Deposits help reserve project scheduling, onboarding time, planning resources, and development capacity.

Because project time is specifically allocated for each client, deposits are generally non-refundable once active work has started.

Due to the custom nature of website development, design work, optimization services, integrations, strategy work, and other digital services, refunds are generally not available once work has begun.

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This is because project resources, time, labor, and planning are committed specifically to each client engagement.

Our goal is to deliver a final result that reflects the approved project direction.

Reasonable revisions may be provided during the build process within the original agreed scope to help align the final product with client expectations.

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Requests that significantly change the original scope, add features, require new pages, or reverse previously approved decisions may require updated pricing or timelines.

Before launch, final approval may be requested by email, message, or written confirmation.

Once approval is provided and the project is launched, the delivered scope is considered accepted.

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Future edits, enhancements, or additional requests after launch may be quoted separately unless included in an active support plan.

Recurring support, maintenance, optimization, or partnership plans follow the terms of the selected service arrangement, including billing cycles and cancellation notice requirements where applicable.

Fees for completed service periods are non-refundable.

Payments made to outside providers are non-refundable once processed.

This may include domains, hosting, premium apps, subscriptions, plugins, advertising spend, payment processor fees, or other third-party services.

Timely communication helps keep projects on schedule.

Delays in receiving required content, approvals, or responses may affect timelines and scheduled launch dates.

Projects left inactive for extended periods may require rescheduling.

If a verified duplicate charge or billing error occurs, please contact us promptly so we can review and resolve the issue.

Dominion Digital Solutions values professionalism, fairness, and long-term relationships.

If concerns arise, we encourage clients to contact us directly so we can pursue a reasonable solution in good faith.

For billing or policy questions, please contact Dominion Digital Solutions using the contact information listed on our website, or email us at info@dominiondigitalsolutions.net.